MULTIPLAYERPOKER
FAQ'S
To help you focus in on your area of concern, we have organized our FAQ page.
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Getting
Started |
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General
Questions |
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General
Questions |
Is this legal?
You should check with the local laws of the area in which you live before playing
poker online. MultiPlayerPoker.net does not accept bets from residents in Canada
and Costa Rica.
How
do I download the MultiPlayerPoker.net card room software?
You have two options: Run this program from it's current location
- This will automatically run the installation of the executable file from
the server that hosts the download. Just follow the prompts through the installation
process. When complete, you will have a MultiPlayerPoker.net icon on your desktop.
Click that icon to open the MultiPlayerPoker.net Lobby window.
Save this program to disk
- You can save the setup file to disk if you like. Just remember what folder
you saved the file to. Once the download is complete, run this file and the installation
will commence. Follow the prompts through the installation process. When complete,
you will have a MultiPlayerPoker.net icon on your desktop. Click that icon to
open the MultiPlayerPoker.net Lobby window.
Please note that these web pages and those of our affiliates, are the only
ones we support for download. Software obtained anywhere else unless explicitly
mentioned here may be faulty and we don't assume responsibility for the use of
misuse of it.
What are
the minimum system requirements to play?
- Windows 95/98/ME/2000 (Not recommended for NT4.0 or earlier)
- Download Size: Approx. 5 Megabytes (30 minutes on a 56k modem)
- Pentium 120 computer with 16 MB RAM
- 28.8k Modem
- Sound card recommended but not required
I
have the software installed. Now, how do I sign up so I can play?
Open the MultiPlayerPoker.net Lobby window and on the tool bar across the top
of this window, click 'Account' and select 'Create a new account'. A new window
will open that allows you to enter in your information to register. It is important
that you are careful when choosing your username, as it cannot be changed. All
information must be accurate as it is used when processing real money transactions.
The information you provide here must exactly match the credit card information
your bank requires; this will eliminate problems later down the road when making
your deposits with us.
Once you have filled out this form, click 'Create My Account'. If the information
you provided is not adequate, you will be brought back to the Account Creation
page. There will be a message directing you to the necessary changes.
Once accepted, another page will open telling you that your account has been created.
A welcome E-mail will be sent to the E-mail address you provided. A verification
code will be included in this E-mail that is necessary to activate your user account.
Activate my user account?
The software, with the purpose of ensuring that the E-mail address you provided
is accurate, generates the verification link code automatically. Once you receive
this code by E-mail, click the link contained in this E-mail. You will receive
a confirmation page announcing the acceptance of the code and you are ready for
action.
If the code received does not allow you to 'click' it, simply copy the complete
link code into your Internet browser and hit 'Enter'. This will perform the same
function as mentioned above and a conformation page announcing the acceptance
of this code will be displayed.
How do I get chips to play?
When your account is created, you are automatically credited with $5000
play money. Should you run low of play money, go to the cashier through the Lobby
and request that more money be credited to your account.
If you would like to play at a table for real money, information on the processing
deposits and withdrawals to your account at MultiPlayerPoker.net can be found
on the Real Money page.
What is the Minimum Buy-in?
The minimum is based on 10 times the small bet limit. An example; to sit at a
$5/$10 table, the minimum buy-in would be $50.00. $0.50/1.00 tables do not have
a minimum buy-in.
Top
General questions
How
do I see what games and tables are available for me to play at?
When the game lobby opens, you will see the table list for Texas Hold'em. Currently
we also offer Omaha, Omaha Hi-Lo, 7card Stud, 5card Stud and 1-on-1 tables. To
see these table lists, simply click on the top of the menu and a drop down menu
will appear. Select the desired game type and that table list will be displayed
in the menu box.
How
can I locate a player that might be playing in the MultiPlayerPoker.net room at
one of the tables?
In the bottom right hand corner of the Lobby window, a search feature exists.
Enter the username of the player you are trying to locate, and you will be taken
to the table in which that player is playing. If the player is currently not in
the room, you will be informed of their absence.
How does the wait list work?
If the table you want to play at is full, you can join the wait list from the
lobby or from the table itself. You will be added to the list and automatically
notified in order when a seat is available.
How does
the wait list work when a table is empty?
If no players are available to play a selected game, select the minimum number
of players you wish to play against. When a game with enough players is established,
you will automatically be notified.
How do I open a table
from the Lobby?
Highlight the table that you wish to open, either by single clicking on the table
within the list or by using the up and down arrow keys on your keyboard. Once
the table you wish to open is highlighted, double click the highlighted area or
click the 'Start' button below the table menu. The table window will open.
Can I sit down at
an empty table?
Why not? It seems to be that once somebody sits at an empty table, others soon
follow. You probably wont have much of a wait to start playing.
Can I view hand histories?
A unique number is given to each hand played and is used to review the events
when a player is questioning a specific hand. Hand histories can be viewed by
right clicking on the table and selecting the "Previous Game Hand History" option.
From the page that opens, enter in the game number and click 'Look up'. You can
only view a history for hands that you participated in.
If you missed the hand number of the game in question, make note of the hand currently
being played and you can work back from there within the Hand History page. If
you feel that there is a legitimate error in the hand being questioned, forward
all information to support@pokernexus.com
for review.
Can I change my
account information?
Once you have created your account, changes to the information you provided can
only be change by an administrator. Send an E-mail to support@pokernexus.com.
Include your username along with the information that needs to be changed.
I would like to change
my username.
Generally we do not allow for usernames to be changed. If you have miss-spelled
your username or have another reason for wanting it switched, send a request to
support@pokernexus.com.
Your request will be reviewed.
What does
Avg Pot and Plrs/Flop mean in the table?
Avg Pot represents the rolling 30-hand average pot. Plrs/Flop is shown as a percentage
representing the average number of players that are in the hand for the Flop.
How do I chat with the
other players?
To chat with the other players, simply type what you would like to say in the
box in the bottom left corner of the table window. You will see the text being
entered and have the ability to edit before you commit the text to be read by
others at the table. When you would like to submit the text to be viewed, simply
hit the 'enter' key and your text will appear in the chat box. You may chat with
players at a table that you are not sitting at.
What
is the meaning of the shorthand that some players use in the chat?
As a shortcut, some players use acronyms to represent what they would like to
say.
- NH - Nice Hand
- VN / VNH - Very Nice Hand
- TX / TKS / TY - Thanks / Thank you
- WTG - Way to go
- G1 - Good one
Some other chat room symbols that come up:
- BRB - Be right Back
- LOL - Laughing Out Loud
- ROFL - Rolling on the Floor Laughing
- CUL - See You Later
- CYA - See you.
All
the chat at the table is bothersome. Can I do anything to stop it?
There are different levels to what is announced. Select the appropriate level
of the text you wish to view.
How can I be sure the
game is fair?
Yes, the game is fair. As with any game there will be times when you win and times
when you lose. Sometimes these will extend into streaks. All information that
is offered on these pages is put here to inform players of how the room operates
and what measures are taken to ensure the integrity of the games that are played
at MultiPlayerPoker.net. Should you, at any time have a question or concern on
a topic that is covered here or on any topic with regards to the operation of
the poker card room, you can contact the administrative staff at support@pokernexus.com.
What kind of shuffling
routine do you use?
Great measures have been taken to ensure that cards dealt are completely
random. The shuffling algorithms along with the random number generator have been
designed to create an unpredictable shuffle.
In addition, your down cards are only ever known by you as the game is being played.
The game server 'deals' them to your computer alone, making it impossible for
any other player to know your cards as a hand is played.
I
have followed the instructions for creating an account but have not yet received
my E-mail verification code, what should I do?
Occasionally, our mail bot gets clogged and prevents the outgoing mail from departing
on a timely basis. Please send us an E-mail to support@pokernexus.com
indicating you have registered but have not received your verification code and
we will forward information on how to fix the problem immediately. NOTE: If you
can't communicate with us via E-mail, you can always call toll free, within the
US, at 1-877-817-PKER (7537).
What
happens if I get disconnected in the middle of a game?
It is important to understand how the software deals with disconnects in the middle
of a hand that you are involved in. Your hand is protected as per an All In situation
unless you do something to fold your hand. Please note that to prevent this feature
from being abused, there is a limit of All Ins over a 24 hour period and is set
by the administrators. The All In counter is reset each day at 12:00am EST. Folding
of a hand will occur as a result of one of the following:
1. You leave the card room in the middle of a hand.
2. You exit the game using the close box (i.e. clicking the X in top right hand
corner of the screen).
3. You click the fold button, accidentally OR intentionally.
4. You are disconnected from the game and re-enter the table before that hand
has completed.
5. You fail to act on your hand within 20 seconds, e.g. you "Time Out".
What happens when a
hand is restarted?
Occasionally a hand will appear to start, as indicated by the shuffle of the cards
and the prompt for the posting of the blinds, followed by a pause and the Dealer
text indicating that the "Hand Will Start Over". Player accounts will
be unaffected by incomplete hands as only completed hands are posted to their
accounts. This means that any blinds posted and bets made in an incomplete hand
are not taken from the players true account balance.
What is the rake?
Money is removed from each pot to pay the house. Our variable rake structure is
5% of the pot size, max. $3.00, and can be viewed
here.
How
can I see what the game actually looks like before I commit to buy-in?
Just download and install our software and register a Player's account. No credit
information is needed at this point. You will then be able to log in and watch
the action or play at a 'play money' table. If you have questions, go ahead and
utilize the chat line, however, for more detailed inquiries we request you E-mail
us at support@pokernexus.com.
What is done about collusion?
MultiPlayerPoker.net has various methods of monitoring play at tables. Any player
who is suspected of collusion will be monitored more closely and should the card
room administrators believe that players are playing in collusion, the players
in question will have their accounts suspended immediately and permanently.
Click here
for more information on the security of the game
I
enjoy the games offered at MultiPlayerPoker.net. Are there plans to develop and
release others?
Definitely. Multi-table Tournaments and other poker variations are in the works.
To keep up to date on the future changes as they are implemented - be sure to
check our website for updates.
Top
Technical Questions
I
keep getting disconnected or frozen. What is the problem?
Most frequently this is caused by an inconsistent Internet connection, which is
usually caused by some momentary hiccups on the Internet highway. Information
traveling between your computer and the game servers has a long trip and travels
through many computers along the way. If one of the links in the chain goes down,
your information may be lost or (usually) rerouted through another computer. Unfortunately,
in a real time interactive game such as ours, the delay while your information
is passed back and forth through the alternate connection can be enough to cause
our system to think you have left the game and drop the connection. Sometimes
your computer gets the message and you get an error message about being disconnected
from the game. Other times your computer knows nothing about this and it looks
like the game has stopped.
There are several tools built into Windows to check the condition of your Internet
connection. Use the following instructions to use them. If you have difficulties
interpreting the results send the results to support@pokernexus.com
along with a description of the problems you're having and we'll tell you what
they mean.
PING
Ping basically follows a packet of information from your computer to its destination
(in this case MultiPlayerPoker.net) and tells how long it takes to get there.
To use it go to MS-DOS prompt and type ping 200.46.10.131 and hit the ENTER key.
There is a short pause and then you get a number of lines of text that read something
like
Reply from 200.46.10.131: bytes=32 time=650ms TTL=118
Each line is for one packet of data. You can ignore everything except the time.
If the time is over 900-1000 ms then your connection is not good. You can expect
a lot of lag and sometimes to be disconnected. The time varies a bit. If one is
high and the rest are low don't worry about it. You want to check averages. Time-outs
are bad. If you get "Destination Host Unreachable" or "Request
Timed Out" in every line, then there is a problem. It means the Internet
connection between your computer and our servers is down completely.
TRACERT
Tracert follows a packet to the destination through all the computers that are
in between. It gives a time to each computer. To use it go to MS-DOS prompt and
type tracert 200.46.10.131 and hit enter.
The lines of output will look like this:
1 30 ms 20 ms 20 ms 24.64.3.193
2 31 ms 25 ms 30 ms 10.0.186.49
etc
The first line is the first computer, second line the second computer etc. This
is a bit tougher to interpret but basically follow the first set of times in each
line. The last column is the computer address. In the first set of times you look
for big jumps in the time taken (say from 30 ms to 500 ms or something like that).
This identifies a bottleneck in the pipe so to speak. Usually means a lot of traffic
is going through, or it's just not fast enough. If a computer is going down it
will have a * instead of a time. The * means timed out and is not good. That means
your signal has to go a different route and will take much longer.
I keep getting
an error message. What should I do?
MultiPlayerPoker.net support will need the exact error message you are receiving
and the details about what was happening when you received it. Any and all information
is helpful. Forward this information to support@pokernexus.com.
I
have looked through your website for an answer to my question but my question
isn't covered here. Who should I contact?
support@pokernexus.com
- Be sure to include your username along with all other details that will assist
in helping us help you. Be descriptive; our support staff appreciates long E-mails.
If you're getting error messages include the exact error message text as well
as what you were doing before you got it
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